Front desk operation / Mark Angelo Q. Paraiso and Angelie Marie L. Vizconde.
Paraiso, Mark Angelo Q.
Front desk operation / Mark Angelo Q. Paraiso and Angelie Marie L. Vizconde. - 91 pages : illustrations ; 25 cm
Includes bibliographical references
Chapter 1 : The hotel front office and its organization / Chapter 2 : The hotel guest room Chapter 3 : Interdepartmental communication Chapter 4 : The reservations department Chapter 5 : The procedure of guest registration and departure Chapter 6 : Guest accounting Chapter 7 : Night audit Chapter 8 : Guest service Chapter 9 : Hotel industry trends in guest service Chapter 10 : Simulation activity Chapter 11 : Hotel term dictionary References About the author
9786218179882
Front office management
Hospitality industry--Customer service
Hotel management
Receptionists--Training
Guest relations--Hotels
FIL TX 911.3 / P37 2022
Front desk operation / Mark Angelo Q. Paraiso and Angelie Marie L. Vizconde. - 91 pages : illustrations ; 25 cm
Includes bibliographical references
Chapter 1 : The hotel front office and its organization / Chapter 2 : The hotel guest room Chapter 3 : Interdepartmental communication Chapter 4 : The reservations department Chapter 5 : The procedure of guest registration and departure Chapter 6 : Guest accounting Chapter 7 : Night audit Chapter 8 : Guest service Chapter 9 : Hotel industry trends in guest service Chapter 10 : Simulation activity Chapter 11 : Hotel term dictionary References About the author
9786218179882
Front office management
Hospitality industry--Customer service
Hotel management
Receptionists--Training
Guest relations--Hotels
FIL TX 911.3 / P37 2022