Tourist customer service satisfaction : (Record no. 12601)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01445cam a22003258a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 89D93780B5974A9885780E874F5924E5 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250710175515.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100218s2010 nyu b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2010005855 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780415578042 (hardback) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| 050 #0 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | G155.A1 |
| Item number | N58 2010 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 910.68/8 |
| Edition number | 22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Noe, Francis P., |
| Dates associated with a name | 1939- |
| 245 00 - TITLE STATEMENT | |
| Title | Tourist customer service satisfaction : |
| Remainder of title | an encounter approach / |
| Statement of responsibility, etc. | by Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | 2010. |
| 263 ## - PROJECTED PUBLICATION DATE | |
| Projected publication date | 1008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 193 p. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Tourist Customer Service Satisfaction, fully explores this relationship by defining the specific kinds of verbal and nonverbal messages needed for successful exchanges, outlining how the service provider ougth to behave and cope in a situation, as well as detailing positive approaches that enhance service provider's role performance. |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| General subdivision | Management. |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| General subdivision | Management. |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Tourism |
| General subdivision | Management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Magnini, Vincent P. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Uysal, Muzaffer. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Inventory number | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | TUP Manila Library | TUP Manila Library | General Circulation Section-GF | 06/04/2023 | 29684 | G155 A1 M58 2010 | P00029684 | 06/04/2023 | 06/04/2023 | Book |