Managing the guest experience in hospitality / (Record no. 25013)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00930cam a22002654a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 5AC3B8B693714FF5AE98700E651E8C3F |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240705160636.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 990928s2000 nyua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 99049972 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0766814157 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 050 #0 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX 911.3 C8 |
| Item number | F67 2000 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 647.94/068// |
| Edition number | 21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ford, Robert C. |
| Fuller form of name | (Robert Clayton), |
| Dates associated with a name | 1945- |
| 245 00 - TITLE STATEMENT | |
| Title | Managing the guest experience in hospitality / |
| Statement of responsibility, etc. | Robert C. Ford, Cherrill P. Heaton. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Albany, NY : |
| Name of publisher, distributor, etc. | Delmar/Thomson Learning, |
| Date of publication, distribution, etc. | c2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiv, 432 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| General subdivision | Customer services. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Heaton, Cherrill P. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Inventory number | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | TUP Manila Library | TUP Manila Library | General Circulation Section-GF | 10/17/2003 | Fund 164 | 25626 | TX 911.3 C8 F67 2000 | P00025626 | 06/05/2023 | 06/05/2023 | Book |