MARC details
| 000 -LEADER |
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| fixed length control field |
03213nam a22003137a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20250715164533.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
250715b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
TUPM |
| Language of cataloging |
English |
| Transcribing agency |
TUPM |
| Modifying agency |
TUPM |
| Description conventions |
rda |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
BTH T 58.5 |
| Item number |
B35 2025 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Balmedina Jr., Manny D. |
| Relator term |
author |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Development of a web-based service request management system for university information technology center/ |
| Statement of responsibility, etc. |
Manny D. Balmedina Jr., Dindo B. Rebulado Jr., Joela Christ O. Regala, and Marielle H. Verdaluza.-- |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Manila: |
| Name of publisher, distributor, etc. |
Technological University of the Philippines, |
| Date of publication, distribution, etc. |
2025. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
x, 139pages: |
| Dimensions |
29cm. |
| 336 ## - CONTENT TYPE |
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| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
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| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
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| Source |
rdacarrier |
| 500 ## - GENERAL NOTE |
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| General note |
Bachelor's thesis<br/> |
| 502 ## - DISSERTATION NOTE |
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| Dissertation note |
College Of Science.--<br/> |
| Degree type |
Bachelor of science in information technology: |
| Name of granting institution |
Technological University of the Philippines, <br/> |
| Year degree granted |
2025. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographic references and index. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This study aimed to develop a Web-Based Service Request Management System for the<br/>University Information Technology Center (UITC) at the Technological University of the<br/>Philippines. The system addresses inefficiencies in the current manual, paper-based<br/>process that results in delays, miscommunications, and lack of transparency in handling<br/>IT service requests. The purpose of the project is to streamline service request<br/>management, enhance communication between UITC and the university community, and<br/>improve overall service delivery efficiency. The system was developed using Agile<br/>methodology and incorporates key technologies including PHP with Laravel framework,<br/>MySQL, HTML, CSS, Bootstrap, JavaScript, and Google API. Core functionalities<br/>include service request submission and tracking, UITC staff management, real-time<br/>notifications, analytics dashboard, chatbot integration, report generation, schedule<br/>management, and customer satisfaction surveys. Service requests are categorized into<br/>Simple Tasks (3 days), Complex Transactions (7 days), and Highly Technical<br/>Transactions (20 days) to facilitate proper workload management. The system was<br/>evaluated by 50 purposely selected respondents including students, faculty, staff, and IT<br/>professionals using ISO 25010 software quality metrics. Results showed the system<br/>achieved a grand weighted mean rating of 3.78, interpreted as "Highly Acceptable"<br/>across all evaluation criteria, with Security scoring highest at 3.83. The system<br/>successfully demonstrates improved efficiency, transparency, and accessibility in<br/>managing IT service requests, aligning with the university's strategic goal of modernizing<br/>university systems and efficient resource management. The implementation of this<br/>web-based solution transforms UITC's service delivery from a manual, paper-intensive<br/>process to a digital, transparent, and accountable system that significantly enhances<br/>operational efficiency and user satisfaction. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Management system |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Paper-based |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Transparency |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Rebulado Jr., Dindo B. |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Regala, Joela Christ O. |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Verdaluza, Marielle H. |
| Relator term |
author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Bachelor's Thesis COS |
| Suppress in OPAC |
No |