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| 003 - CONTROL NUMBER IDENTIFIER |
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LIBRIS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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20260123151323.0 |
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| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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241010uuuuuuuuuxx |||||o|||||000 0|und|d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781779561602 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| Canceled/invalid ISBN |
9781774697481(PRINT) |
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(ALMA)991001295539505936 |
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(ALMA)9921204669405121 |
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(EBZ)ebs107256542e |
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(ALMA)991001489871303211 |
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(ALMA)9922542444104996 |
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(ALMA)991018864049907596 |
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
(EBZ)ebs107256542e |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
SEK |
| Description conventions |
rda |
| Language of cataloging |
eng |
| Transcribing agency |
TUPM |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
T 58.5 |
| Item number |
S77 2024 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Struik, Jeff. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Information Technology Service Management/ |
| Statement of responsibility, etc. |
by Jeff Struik |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
c2024 |
| Place of production, publication, distribution, manufacture |
Burlington, |
| Name of producer, publisher, distributor, manufacturer |
Toronto Academic Press, |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
192 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
22 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographic references and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Chapter 1: Introduction To IT Service Management<br/>Unit Introduction<br/>1.1. Best Practice Versus Good Practice<br/>1.2. The IT Framework<br/>1.3. The IT Core<br/>1.4. Complementary Material<br/>1.5. Related Material<br/>1.6. The IT Service Management Model<br/>1.7. Key Concepts<br/>1.8. The Interrelationship Between Functions, Processes, And Roles<br/>1.9. Service Strategy<br/>Summary<br/>Multiple Choice Questions<br/>References<br/>Chapter 2: Strategic Alignment<br/>Unit Introduction<br/>2.1. Corporate Strategy<br/>2.2. IT Projects<br/>2.3. Strategic Frameworks<br/>2.4. Reengineering Cumulative Digression |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
The book 'IT Service Management' by Jeff Struik is a comprehensive guide on the principles and practices of managing IT services effectively. It delves into the fundamental concepts of IT Service Management (ITSM), highlighting its importance in aligning IT services with business goals. The book covers key frameworks and standards such as ITIL, COBIT, and ISO 20000, providing a solid foundation for IT managers and aspiring IT service managers. It addresses strategic alignment, portfolio flexibility, architecture management, asset management, IT reporting, and resource management. The author, a seasoned cybersecurity professional, uses real-world examples and case studies to equip readers with actionable strategies for optimizing IT service delivery and driving continuous improvement. The intended audience includes IT managers, service managers, and anyone interested in ITSM |
| 590 ## - CITATION |
|---|
| Citation |
Struik, J. (2024). Information technology service management. Toronto Academic Press. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Information technology — Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
IT service management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
ITIL (Information technology) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
ISO 20000 standard |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
IT governance |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Relationship information |
Print |
| Title |
Information Technology Service Management. |
| International Standard Book Number |
9781774697481 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Book |
| Suppress in OPAC |
No |