Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublication details: Boston : McGraw-Hill/Irwin, c2008.Edition: 6th edDescription: xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)ISBN: - 007337783X (alk. paper)
- 9780073377834 (alk. paper)
- 658 22
- HD 9980.5 F54 2008
| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode |
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Book
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TUP Manila Library | General Circulation Section-GF | HD 9980.5 F54 2008 (Browse shelf(Opens below)) | 1 | Available | P00029568 |
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| HD 9940 T45 2018 Strategic fashion management : concepts, models and strategies for competitive advantage / | HD 9940 U4 W45 1990 Mr. Blue Jeans : a story about Levi Strauss / | HD 9980.5 B67 2019 Service management : operations, strategy, information technology / | HD 9980.5 F54 2008 Service management : operations, strategy, information technology / | HD 9980.5 F54 2014 Service management : operations, strategy, information technology / | HD 9980.5 G72 1994 Service purchasing : what every buyer should know / | HD 9980.5 Z45 2006 Services marketing : integrating customer focus across the firm / |
Includes bibliographical references and indexes.
This edition continues to acknowledge and emphasize the essential uniqueness of service management.
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