Development of NBI Cybercrime Complaint Management System / Janferr Anne R. Catibog, Justine T. Encarnacion, Alvin Kenneth M. Tria.

By:

Catibog, Janferr Anne R

Contributor(s):

Material type: Text

TextManila : Technological University of the Philippines, 2019Description: 104 pages : illustrations ; 28 cm. + 1 CD-ROM (4 3/4 in.)Content type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

LOC classification:

BTH HF 5548.2 C38 2019

Dissertation note: College of Science -- Bachelor of Science in Information Systems, Technological University of the Philippines, 2019. Abstract: The study aimed to develop a complaint management system for NBI Cyber Crime Division. This system aimed to improve the existing processes of the organization by including the following features; complainant management, agent management and complaints management including the subject, evidence and the victim information. The system was designed and created using Netbeans IDE, Jasper Report, WAMP Server (Apache, MySQL, and PHP Library) and Adobe Photoshop CS. Testing was conducted through Windows 7. The evaluation was done by 50 respondents comprising of 3 CS/IT/IS professors and 47 CS/IT/IS students. The evaluation instrument that was used to assess the acceptability of the system was the ISO 25010 software quality indicators, namely: functionality, compatibility, reliability, usability, efficiency, maintainability, security, and portability. The weighted frequency rating was 78.13% which described as Highly Acceptable.--Author's Abstract.

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Holdings
Item type	Current library	Shelving location	Call number	Copy number	Status	Notes	Date due	Barcode
Bachelor's Thesis COS	TUP Manila Library	Thesis Section-2nd floor	BTH 5548.2 C38 2019 (Browse shelf(Opens below))	c.1	Not for loan	For Room Use Only		BTH0003426

Thesis (Undergraduate)

College of Science -- Bachelor of Science in Information Systems,
Technological University of the Philippines, 2019.

Includes bibliographical references.

The study aimed to develop a complaint management system for NBI Cyber Crime Division. This system aimed to improve the existing processes of the organization by including the following features; complainant management, agent management and complaints management including the subject, evidence and the victim information. The system was designed and created using Netbeans IDE, Jasper Report, WAMP Server (Apache, MySQL, and PHP Library) and Adobe Photoshop CS. Testing was conducted through Windows 7. The evaluation was done by 50 respondents comprising of 3 CS/IT/IS professors and 47 CS/IT/IS students. The evaluation instrument that was used to assess the acceptability of the system was the ISO 25010 software quality indicators, namely: functionality, compatibility, reliability, usability, efficiency, maintainability, security, and portability. The weighted frequency rating was 78.13% which described as Highly Acceptable.--Author's Abstract.

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