Development of workflow management system for auxiliary service sector / Elanie J. Vizconde.

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Vizconde, Elanie J [author.]

Material type: Text

TextPublication details: Manila : Technological University of the Philippines, 2020.Description: 197 pages : color illustrations ; 29 cm. + 1 CDROM (4 3/4 in)Content type:

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THE QA 76.15 V59 2020

Dissertation note: College of Industrial Technology. -- Master of Information Technology : Technological University of the Philippines, 2020. Summary: The project study developed the Workflow Management System for Auxiliary Service Sector to provide a web-based platform for centralized collection and management of requests for repair and maintenance services of the Technological University of the Philippines-Manila Campus. The system includes features such as task management, tags for basic troubleshooting or maintenance instructions, real-time notification, monitoring of request status, monitoring of employee performance, and report summary generation. It has enhanced security protection and can provide all users with a secure network connection. The system uses a graphical user interface to display all the functions to access all system features. The system was developed using Visual Studio Code for web application development, CodeIgniter for MVC or Model-View-Controller framework, Hypertext Preprocessor (PHP) and JavaScript with Bootstrap, Jquery and Json, and free access online technology such as HTML and CSS. Waterfall Lifecycle Model and Test-driven Development were used for software development process. All required features signified functionality and reliability based on hot path and negative testing incorporated in the test cases executed for two cycles in a live environment. The system was evaluated “Very Good” by 30 respondents using the ISO 25010 software quality model. This indicates that the system can be an accurate and reliable tool for monitoring of services and productivity.

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Holdings
Item type	Current library	Shelving location	Call number	Copy number	Status	Date due	Barcode
Master's Thesis	TUP Manila Library	Thesis Section-2nd floor	THE QA 76.15 V59 2020 (Browse shelf(Opens below))	1	Not for loan		THE0004675
Master's Thesis	TUP Manila Library	Thesis Section-2nd floor	THE QA 76.15 V59 2020 (Browse shelf(Opens below))	2	Not for loan		THE0004900

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Master's thesis.

College of Industrial Technology. -- Master of Information Technology : Technological University of the Philippines, 2020.

Includes bibliography.

The project study developed the Workflow Management System for Auxiliary Service Sector to provide a web-based platform for centralized collection and management of requests for repair and maintenance services of the Technological University of the Philippines-Manila Campus. The system includes features such as task management, tags for basic troubleshooting or maintenance instructions, real-time notification, monitoring of request status, monitoring of employee performance, and report summary generation. It has enhanced security protection and can provide all users with a secure network connection. The system uses a graphical user interface to display all the functions to access all system features. The system was developed using Visual Studio Code for web application development, CodeIgniter for MVC or Model-View-Controller framework, Hypertext Preprocessor (PHP) and JavaScript with Bootstrap, Jquery and Json, and free access online technology such as HTML and CSS. Waterfall Lifecycle Model and Test-driven Development were used for software development process. All required features signified functionality and reliability based on hot path and negative testing incorporated in the test cases executed for two cycles in a live environment. The system was evaluated “Very Good” by 30 respondents using the ISO 25010 software quality model. This indicates that the system can be an accurate and reliable tool for monitoring of services and productivity.

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