Challenges in computer systems servicing (css) to proficiency level of grade 7 learners in cuenca national high school/ Christine Joy A. Bruel, Dannah Lou H. Casil, and Justine S. Sones.--

Bachelor's thesis

College Of Industrial Education.--
Bachelor of science in industrial education information and communication technology: Technological University of the Philippines,
2025.

Includes bibliographic references and index.

This study aimed to identify the problems encountered by Grade 7 learners
in Computer Systems Servicing (CSS) at Cuenca National High School (CNHS)
and the associated educational levels of the students. The study examined three
issues: parents' income and employment, availability of a computer, and the
learner's technological background. A descriptive correlational design was utilized
with Grade 7 students as respondents. A structured questionnaire was the primary
data collection instrument and data was analyzed descriptively using qualitative
data techniques and correlational methods with students’ General Weighted
Averages (GWA).
Findings indicated that learners encountered moderate challenges in all three
areas: socioeconomic status, computer availability, and exposure to computers.
Despite these challenges, most students performed satisfactorily in CSS, with a
range of General Weighted Averages. Nonetheless, statistical analysis revealed
no significant relationship between the challenges and students’ levels of
proficiency, indicating that other factors—such as motivation, school support, and
personal adaptability—might be more important in explaining the academic
resilience of students. The study concludes that while students experience
moderate difficulties in learning the CSS curriculum, these obstacles do not have
a meaningful impact on their levels of proficiency. It was recommended that further
supportive programs be offered, along with improved accessibility to computers
and a more enhanced learning environment directed toward the teaching of CSS.