Operations management / Gerard Cachon and Christian Terwiesch.

Includes bibliographical references and index.

Introduction to operations management -- Introduction to processes -- Process analysis -- Process improvement -- Process analysis with multiple flows -- Learning curves -- Process interruptions -- Lean operations and the Toyota production system -- Quality and statistical process control -- Introduction to inventory management -- Supply chain management -- Inventory management with steady demand -- Inventory management with perishable demand -- Inventory management with frequent orders -- Forecasting -- Service systems with patient customers -- Service systems with impatient customers -- Scheduling to prioritize demand -- Project management -- New product development

"Cachon Operations Management 2e is designed for undergraduate students taking an introductory course in Operations Management. This text will share many of the strengths of Matching Supply with Demand: An Introduction to Operations Management. Operations Management by Cachon comprehensively spans the relevant domain of topics, is accessible to a typical undergraduate student (i.e., limited real world business experience), incorporates the latest research and knowledge, and provides thorough pedagogical support for instructors along with innovative learning support for students." -- provided by publisher.