Development of Deskware: a rental front desk system/ Johnxiss D. Cator and Leiko Angelli L. Danganan

By:

Cator, Johnxiss D [author ]

Contributor(s):

Danganan, Leiko Angelli L [author ]

Manila: Technological University of the Philippines, 2020Description: xi, 92pages: 28cm. CD-ROM (4 3/4 in.) IllustrationSubject(s):

LOC classification:

BTH TX 911.3 C38 2022

Online resources:

Preliminaries

Dissertation note: College of Industrial Technology -- Bachelor of Technology major in Information Technology . Technological University of the Philippines, 2020 Abstract: The majority of hotels still keep a paper-based guest log book on their lobby tables, which was helped by the receptionist. Various problems might arise due to client-company miscommunication, such as data leaks, missing papers, and so on. Paper visit records are time-consuming and inconvenient for both the employee and the client. While the front desk serves only as a source of information, visitors find it inconvenient to stop by or phone them on a constant schedule, causing them to figure things out on their own, as not all guests feel comfortable interacting directly with hotel workers. As a result, the front desk often finds it difficult to answer the phone while aiding walk-in customers. Having experienced this kind of problem at the University Hostel, the researchers made a study exclusively for the Technological University of the Philippines, Manila to benefit. The solution was by creating a front desk management system that relieves the front desk clerk/receptionist from assisting and taking care of the guests. Researchers made it using the database management system, creating software that generates a front desk system. The digitization of the front desk system enables guests and receptionists to resolve their primary issues of communication and organization of hotel services and facilities. Granting the guests, the freedom to access the hotel's excellent sources and amenities through the digital front desk system can lessen the stress and workload of the receptionist, enabling the employees to be more productive at work. Furthermore, since data records are much easier to access and secure than paper-based logs, organizing will no longer be a hassle, and updates on the facility's availability will be much more reliable.

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Holdings
Item type	Current library	Shelving location	Call number	Copy number	Status	Notes	Date due	Barcode
Bachelor's Thesis CIT	TUP Manila Library	Thesis Section-2nd floor	BTH TX 911.3 C38 2020 (Browse shelf(Opens below))	c.1.	1	For library use only		BTH0004067

Thesis (undergraduate) --

College of Industrial Technology -- Bachelor of Technology major in Information Technology . Technological University of the Philippines, 2020

Includes bibliography

The majority of hotels still keep a paper-based guest log book on their lobby tables, which was helped by the receptionist. Various problems might arise due to client-company miscommunication, such as data leaks, missing papers, and so on. Paper visit records are time-consuming and inconvenient for both the employee and the client. While the front desk serves only as a source of information, visitors find it inconvenient to stop by or phone them on a constant schedule, causing them to figure things out on their own, as not all guests feel comfortable interacting directly with hotel workers. As a result, the front desk often finds it difficult to answer the phone while aiding walk-in customers. Having experienced this kind of problem at the University Hostel, the researchers made a study exclusively for the Technological University of the Philippines, Manila to benefit. The solution was by creating a front desk management system that relieves the front desk clerk/receptionist from assisting and taking care of the guests. Researchers made it using the database management system, creating software that generates a front desk system. The digitization of the front desk system enables guests and receptionists to resolve their primary issues of communication and organization of hotel services and facilities. Granting the guests, the freedom to access the hotel's excellent sources and amenities through the digital front desk system can lessen the stress and workload of the receptionist, enabling the employees to be more productive at work. Furthermore, since data records are much easier to access and secure than paper-based logs, organizing will no longer be a hassle, and updates on the facility's availability will be much more reliable.

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