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Total quality in research and development / Gregory C. McLaughlin.

By: Material type: TextTextSeries: The St. Lucie Press total quality seriesPublication details: Delray Beach, Fla. : St. Lucie Press, c1995.Description: xv, 256 p. : ill. ; 24 cmISBN:
  • 1884015026
Subject(s): DDC classification:
  • 658.5/7 20
LOC classification:
  • Q180.A1 M38 1995
Contents:
Total quality in R&D -- Overview of total quality -- Present R&D paradigm -- Present R&D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&D: a view to the future -- Case study: total quality at Corning's RD&E.
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Book Book TUP Manila Library Available

Includes glossary.

Includes bibliographical references and index.

Total quality in R&D -- Overview of total quality -- Present R&D paradigm -- Present R&D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&D: a view to the future -- Case study: total quality at Corning's RD&E.

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