Plenert, Gerhard Johannes.

Strategic continuous process improvement : which quality tools to use, and when to use them / Gerhard Plenert. - New York : McGraw-Hill, 2012. - xxii, 234 p. : ill. ; 24 cm.

Includes index.

"This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to acheive desired goals." -- from back cover.

0071767185 9780071767187

2012361155

GBB1B5323 bnb

015903034 Uk


Quality control--Standards.
Total quality management.

HD 62.15 / P56 2012

658.4013