Strategic continuous process improvement : which quality tools to use, and when to use them /
Gerhard Plenert.
- New York : McGraw-Hill, 2012.
- xxii, 234 p. : ill. ; 24 cm.
Includes index.
"This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to acheive desired goals." -- from back cover.
0071767185 9780071767187
2012361155
GBB1B5323 bnb
015903034 Uk
Quality control--Standards. Total quality management.