Best practices in customer service / 
edited by Ron Zemke and John A. Woods. 
 - 1st. ed. 
 - New York :  HRD Press Amherst/American Management Association,  1999. 
 - xvii, 414p. :  illus. ;  28cm. 
<br/><br/> Includes appendices and directory of contributors. 
<br/><br/> Professional 
<br/><br/><label>ISBN: </label>0814470289 
<br/><br/><label>LCCN: </label>9831888 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / B48 1999