Futrell, Charles. <br/><br/>
ABC's of relationship selling through service / 
Charles M. Futrell. 
 - 10th edition 
 - Boston :  McGraw-Hill Irwin,  c2009. 
 - xxxii, 524 pages :  illustrations ;  26 cm. 
<br/><br/>Includes bibliographical references (p. 512-515) and index. 
<br/><br/> This textbook focuses on taking care of the customer through exceptional customer service. 
<br/><br/><label>ISBN: </label>9780073380995 (alk. paper) 0073380997 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling.
<br/><br/><label>LC Class. No.: </label>HF 5438.25  / F868 2009