Hargie, Owen. <br/><br/>
Skilled interpersonal communication :  research, theory, and practice / 
by Owen Hargie and David Dickson. 
 - 4th. ed. 
 - London and New York :  Routledge,  2004. 
 - xii, 542p. :  illus. ;  24.5cm. 
<br/><br/> Includes bibliography and indices. 
<br/><br/> Contents: Introduction : the importance of interpersonal skills -- Interpersonal communication : a skill-based model -- Nonverbal communication -- Rewarding and reinforcing -- Questioning -- Reflecting -- Listening -- Explaining -- Self-disclosure -- Set induction and closure -- Assertiveness -- Influence and persuasion -- Negotiating -- Groups and group interaction -- Concluding comments.  
<br/><br/><label>ISBN: </label>0415227208 (pbk.), 0415227194 (hbk.) 
<br/><br/><label>LCCN: </label>2002153984 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.