Dell'Olio, Luigi, <br/><br/>
Public transportation quality of service :  factors, models, and applications / 
Luigi dell'Olio, Angel Ibeas, Juan de Oņa, Rocio de Oņa. 
 - x, 231 pages :  illustrations ;  23 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>1. Introduction -- 2. How to study the perceived quality in public transport -- 3. Public participation techniques and choice of variables -- 4. Designing a survey for public transport users -- 5. Geo-social differences in the perception of quality -- 6. Most basic methods -- 7. Methods based on random utility theory -- 8. Structural Equations Models -- 9. Data mining approaches -- 10. Beyond perceived quality: desired quality -- 11. Inclusion of quality criteria in public transport service contracts 
<br/><br/><label>ISBN: </label>9780081020807 (paperback) 0081020805 (paperback) 
<br/><br/><label>LCCN: </label>2017275905 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Transportation--Evaluation.
<br/><br/><label>LC Class. No.: </label>HE 151   / D45 2018