Raga, Jennifer

Hospitality and tourism management : trends, challenges & innovations / Jennifer Raga. - Oakville, ON Canada : Society Publishing, c2018. - xv, 261 pages : chiefly color illustrations ; 24 cm.

Includes index.

Fundamentals of hospitality and tourism management -- Classification of hospitality and tourism industry -- Historical and current trends in the industry -- Customer dealings and services -- Challenges in the tourism and hospitality industry -- Innovations to counter the hurdles -- Social responsibility in the hotel and tourism industry -- Environmental accountability of the hotel and tourism industry -- Why boosting as a career option -- Future scope and way ahead -- Index.

9781773610214 (Hardcover)


Tourism--Management
Hospitality industry

G 155 / R34 2018