Hospitality and tourism management : trends, challenges & innovations /
Jennifer Raga.
- Oakville, ON Canada : Society Publishing, c2018.
- xv, 261 pages : chiefly color illustrations ; 24 cm.
Includes index.
Fundamentals of hospitality and tourism management -- Classification of hospitality and tourism industry -- Historical and current trends in the industry -- Customer dealings and services -- Challenges in the tourism and hospitality industry -- Innovations to counter the hurdles -- Social responsibility in the hotel and tourism industry -- Environmental accountability of the hotel and tourism industry -- Why boosting as a career option -- Future scope and way ahead -- Index.