Service operations management / 
Edited by George Firth. 
 - vii, 230 pages :  color illustrations ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781682855317 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Service industries--Management.<br/>Operations research.<br/>Industrial management.
<br/><br/><label>LC Class. No.: </label>HF 5415.5   / S47 2018