Marte-Lago, Elpedia

Room division : management and control system/ Elpedia Marte-Lago, Leo Benjamin Jerusalem - xi, 136 pages : illustrations ; 23 cm

Includes bibliographical references.

Contents : 1. Room division operation. -- 2. Key operating ratios of room division. -- 3. Identifying workplace conflict. -- 4. Resolving conflicts. -- 5. Responding to client complaints. -- 6. Security in hotel rooms. -- 7. Emergency situations. -- 8. Risk assessment.

9789719905059


Hotel management--Problems, exercises, etc.--Philippines
Hospitality industry--Management.

TX 911.3 / M37 2011