Martin, Matt <br/><br/>
Total quality management for tourism and hospitality /   Matt Martin 

 - xvi, 388 pages :  graphs ;  25 cm 
<br/><br/>Includes appendices, bibliographical references and glossary 
<br/><br/>note	Chapter 1: Introduction To Quality In Hospitality Industry -- Chapter 2: Fundamentals Of Quality Management -- Chapter 3: Customer Satisfaction And Employee Involvement -- Chapter 4: Continuous Process Management -- Chapter 5: Supplier Partnership And Performance Measures -- Chapter 6: Seven Tools Of Quality -- Chapter 7: Statistical Fundamentals -- Chapter 8: Control Charts For Variables -- Chapter 9: Control Charts For Attributes -- Chapter 10: Six Sigma Principles -- Chapter 11: New Seven Management Tools -- Chapter 12: Benchmarking -- Chapter 13: Quality Function Development (QFD) -- Chapter 14: Taguchi Quality Loss Function -- Chapter 15: Productive Maintenance -- Chapter 16: Failure Mode And Effective Analysis (FMEA) -- Chapter 17: ISO 9000 -- Chapter 18: Advanced Topic Double Sampling Technique 
<br/><br/><label>ISBN: </label>9786214270873 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management<br/>Hospitality industry--Customer services<br/>Hospitality industry--Quality control<br/>Hospitality industry--Management--Case studies<br/>Hospitality industry--Customer services--Case studies
<br/><br/><label>LC Class. No.: </label>FIL TX 911.3   / M37 2021