E-commerce management : text and cases /
edited by B.R. Sharma.
- viii, 345 pages : illustrations ; 24 cm
Includes bibliography and index
1. Electronic Commerce 1 -- 2. The World of E-Retailing and E-Retailing Management 29 -- 3. Development of E-commerce Technology 74 -- 4. E-shopping for Consumers 110 -- 5. The Digital Retailer and Customer Relationship Management 156 -- 6. E-Commerce and E-Business Management 173 -- 7. The Role of Marketing Database Management 220 -- 8. Multi-Channel Coordination and E-Business 239 -- 9. Management Information System 302 -- Bibliography 342 -- Index 344.
"It is hoped that it would work as a very important source of information for the student of commerce, taxation and management".