Paraiso, Mark Angelo Q. <br/><br/>
Front desk operation /   Mark Angelo Q. Paraiso and Angelie Marie L. Vizconde. 

 - 91 pages :   illustrations ;   25 cm 
<br/><br/>Includes bibliographical references 
<br/><br/>Chapter 1 : The hotel front office and its organization / Chapter 2 : The hotel guest room Chapter 3 : Interdepartmental communication Chapter 4 : The reservations department Chapter 5 : The procedure of guest registration and departure Chapter 6 : Guest accounting Chapter 7 : Night audit Chapter 8 : Guest service Chapter 9 : Hotel industry trends in guest service Chapter 10 : Simulation activity Chapter 11 : Hotel term dictionary References About the author 
<br/><br/><label>ISBN: </label>9786218179882 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Front office management<br/>Hospitality industry--Customer service <br/>Hotel management <br/>Receptionists--Training <br/>Guest relations--Hotels
<br/><br/><label>LC Class. No.: </label>FIL TX 911.3   / P37 2022