E-commerce Challenges For Small Businesses: The Role Of Digital Marketing In A Competitive Online Market/
Ma. Angelica M. Justo, Omerah C. Mira-ato, Janica M. Ordinado, Albert Louis C. Saguid, Dannah Mae G. Tablizo and Cyna Jy S. Villanueva.--
- Technological University of the Philippines, Manila. February 2025
- xi, 139 pages. 29 cm
Bachelor's thesis
College of Liberal Arts.--
Includes bibliographic references and index.
E-commerce’s growth has reshaped the business environment, presenting notable chances and difficulties for small to medium enterprises (SMEs) in Philippines. The research examines the difficulties these SMEs experience with e-commerce in city of Metro Manila and considers how they can use digital marketing strategies to overcome these hurdles. For this, quantitative descriptive method was utilized to assess main issues like financial constraints, retention of customers, use of technology and competition from bigger companies. The research uses Resource-Based Theory (RBT) and Technology Acceptance Model (TAM) as its basis, examining the interaction between limitations in resources, practicality of technology usage, and how digital marketing helps to overcome these difficulties. The data analysis comes from 67 small-to-medium enterprises or SMEs, with focus on their response to digital marketing’s effect on business performance such as customer involvement, profit margins and brand recognition. Results suggest that online marketing plays a key balancing factor for these businesses; it allows them to improve their competitive position even though they have finite resources.
The research emphasizes the significance of planned use of resources, simple-to- use technologies and creative advertising methods for assisting small businesses to perform
well in internet market. Suggestions are given for these small enterprises, people who make policies and researches doing further studies so as to aid development and continuity of small-businesses in this age where everything is going digital.
(Keywords: E-commerce, Small to Medium Enterprises (SMEs), Digital Marketing, Resource-Based Theory (RBT), Technology Acceptance Model (TAM))