Development of a resort management system with chatbot assistance for la palmeraie resort/
Alleyne Grace L. Francisco, Keziah B. Lapinig, Kate Anne Joy Mesias, and Krysstin Dyan M. Nunag.--
- Manila: Technological University of the Philippines, 2025.
- xii, 176pages: 29cm.
Bachelor's thesis
College of Science.--
Includes bibliographic references and index.
With the growth of resort activities, the Internet has become indispensable in managing hotel administration and booking. This study focused on designing and implementing a Resort Management System with Chatbot Assistance tailored for La Palmeraie Resort. Some operational efficiency enhancements included online reservations and bookings, email and SMS notifications, payment via GCash submission of QR codes, chatbot assistance for guests, and an administrative dashboard for sales, inventory, reports, feedback, and customer relations management. The system was developed using PHP 8.0, MySQL, Bootstrap, jQuery, and BotMan chatbot framework. The development progress was based on feedback using the Agile Method. The BotMan chat framework PHP 8.0 was employed within MySQL alongside Bootstrap and jQuery. XAMPP and Hostinger served in the deployment and testing phase. Software Quality Assessment was based on ISO 25010 standards. It included functional suitability, performance efficiency, compatibility, usability, dependability, maintainability, portability, and security, It involved (50) resort guests, employees, owners, and IT specialists as respondents. Through guided testing, the system earned a grand weighted mean of 3.55, described as “Highly Acceptable.” The findings showed that the system efficiently matches user needs and provides a dependable and user-friendly platform for resort administration.