Michelli, Joseph A. <br/><br/>
The Starbucks experience :  5 principles for turning ordinary into extraordinary. 

 - New York :  McGraw-Hill,  2006. 
 - xiv, 208 p. :  illus. ;  22 cm. 
<br/><br/> Includes bibliography, reader's guide and index. 
<br/><br/> How did Starbucks turn a cup of coffee into a worldwide business phenomenon? With unique access to Starbucks personnel and resources, Joseph Michelli isolated the 5 key leadership principles that transformed an ordinary idea into an extraordinary experience. 
<br/><br/><label>ISBN: </label>0071477845 (alk. paper) 
<br/><br/><label>LCCN: </label>200616788 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Starbucks Coffee Company.<br/>Success in business--Handbooks, manuals, etc.