Auxilliary service ticketing system with inventory management for tup/ John Raymond D. Bataan, David John Alexander R. Duran, James Gabriel H. Japson, and Benedict Christian R. Santos.--

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Bataan, John Raymond D [author]

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Material type: Text

TextPublication details: Manila: Technological University of the Philippines, 2025.Description: xi, 150pages: 29cmContent type:

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BTH T 58.5 B38 2025

Dissertation note: College of Science.-- Bachelor of science in information technology: Technological University of the Philippines, 2025. Summary: The Auxiliary Service Ticketing System with Inventory Management for TUP is a responsive web-based application developed to replace the manual, paper-based processes and slow communication methods used by the Auxiliary Services Office of the Technological University of the Philippines (TUP) – Manila. The office has been facing issues such as delayed response times, unorganized workflows, and difficulty in tracking resources. With the new system in place, these problems were addressed by streamlining the submission, monitoring, and approval of service requests, while also providing an integrated inventory feature for real-time tracking of materials. The system allows faculty, deans, and other college personnel to easily report issues, set priorities based on urgency, and monitor the status of their requests. It also centralizes inventory control to help prevent material shortages and delays. The system was evaluated based on ISO 25010 software quality standards to ensure high quality, with a focus on usability and compatibility across various devices. The evaluation results yielded a grand weighted mean of 3.73, which falls under the "Highly Acceptable" category. This indicates strong performance in terms of functional suitability, reliability, maintainability, security, and user satisfaction. In summary, this research effectively addressed the limitations of the previous manual system by transitioning to a digital approach for ticket and inventory management. This change led to better communication, improved task assignment, and enhanced resource tracking. Furthermore, the system's modular and scalable architecture positions it well to meet the future needs of the university, providing a solid foundation for a more efficient and responsive service delivery.

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Holdings
Item type	Current library	Shelving location	Call number	Copy number	Status	Date due	Barcode
Bachelor's Thesis COS	TUP Manila Library	Thesis Section-2nd floor	BTH T 58.5 B38 2025 (Browse shelf(Opens below))	c.1.	Not for loan		BTH0006642

Bachelor's thesis

College of Science.-- Bachelor of science in information technology: Technological University of the Philippines, 2025.

Includes bibliographic references and index.

The Auxiliary Service Ticketing System with Inventory Management for TUP is a
responsive web-based application developed to replace the manual, paper-based processes
and slow communication methods used by the Auxiliary Services Office of the
Technological University of the Philippines (TUP) – Manila. The office has been facing
issues such as delayed response times, unorganized workflows, and difficulty in tracking
resources. With the new system in place, these problems were addressed by streamlining
the submission, monitoring, and approval of service requests, while also providing an
integrated inventory feature for real-time tracking of materials. The system allows faculty,
deans, and other college personnel to easily report issues, set priorities based on urgency,
and monitor the status of their requests. It also centralizes inventory control to help prevent
material shortages and delays. The system was evaluated based on ISO 25010 software
quality standards to ensure high quality, with a focus on usability and compatibility across
various devices. The evaluation results yielded a grand weighted mean of 3.73, which falls
under the "Highly Acceptable" category. This indicates strong performance in terms of
functional suitability, reliability, maintainability, security, and user satisfaction. In
summary, this research effectively addressed the limitations of the previous manual system
by transitioning to a digital approach for ticket and inventory management. This change
led to better communication, improved task assignment, and enhanced resource tracking.
Furthermore, the system's modular and scalable architecture positions it well to meet the
future needs of the university, providing a solid foundation for a more efficient and
responsive service delivery.

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