Mayah's go digital: an e-commerce system with inventory management to enhance customer experience/ Elyda Sofia L. Bondoc, Brayan S. Hufalar, Anthony G. Lapada Jr., and Sheena Patrice B. Quitoles.--

Bachelor's thesis

College Of Science.--
Bachelor of science in information technology: Technological University of the Philippines,
2025.

Includes bibliographic references and index.

A store in Valenzuela, Philippines, called Mayah's Store, uses a manual inventory system
and lacks digital capabilities that result in inefficiencies.The study aims to develop and
implement an integrated web-based e-commerce with Inventory Management and POS
(Point-of-Sale) System. It is a platform where its primary goal is to develop an
online-ordering, in-store transaction functions, and real-time inventory management to
improve customer satisfaction and promote long-term growth. The system was deployed
using Namecheap and using Laravel, PHP, Javascript, HTML, CSS. Bootstrap, and
MySQL. Some tools were used to develop the system such as Visual Studio Code,
XAMPP, Semaphore, and Git. ISO 25010 was used to assess the software quality
standards emphasizing usability, reliability, maintainability, performance efficiency, and
functional suitability. Its effectiveness and usability, based on the study, were
demonstrated as high levels in user satisfaction using indication of the weighted mean
scores, ranging from 3.50 to 4.12.The key features are designed to lessen the staff
workloads, ensure fast and accurate transactions, and customer satisfaction. These are the
Product Filtering, Advance Ordering, SMS order notifications, secured user
identification, and comprehensive sales report. Despite its limitations such as two
payment methods only (Gcash and PayMaya), pick-up only, and no mobile app, the
system still received a "highly-acceptable" rating. This study offers significant potential
for enhancements and recommendations to demonstrate how small to medium-sized
enterprises (SMEs) stay competitive in terms of business that is evolving rapidly using
digital tools as leverage.