Supply chain management / James R. Stock, University of South Florida, Karl B. Manrodt, Georgia College & State University.

Includes index.

Supply Chain Management: Operations and Integration -- Customer Service and Satisfaction -- The Role of Information in Supply Chains -- Sales Forecasting and Inventory Management -- Transportation: Overview, Infrastructure, Measures, and Management -- Warehouse Management -- Materials Management and Handling in the Supply Chain -- Sourcing and Procurement -- The Role of Manufacturing, Marketing and Finance in Supply Chains -- Managing Relationships with Customers and Suppliers -- Supply Chain Process Integration -- Global Supply Chain Management -- Managing Supply Chains in Global Markets -- Strategic Supply Chain Network Design -- Collaboration, Cooperation and Integration in the Supply Chain -- Supply Chain Performance Measurement and Metrics.