| 000 | 01297cam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 69ABE976002F4089B9E4817908195866 | ||
| 003 | OSt | ||
| 005 | 20240805142049.0 | ||
| 008 | 070812s2008 maua b 001 0 eng | ||
| 010 | _a 2007032467 | ||
| 020 | _a007337783X (alk. paper) | ||
| 020 | _a9780073377834 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dBAKER _dC#P _dBTCTA _dBWX _dYDXCP _dDLC |
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| 050 | 0 |
_aHD 9980.5 _bF54 2008 |
|
| 082 | 0 |
_a658 _222 |
|
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 0 | 0 |
_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a6th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill/Irwin, _cc2008. |
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| 300 |
_axvii, 537 p. : _bill. ; _c29 cm. + _e1 CD-ROM (4 3/4 in.) |
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| 504 | _aIncludes bibliographical references and indexes. | ||
| 520 | _aThis edition continues to acknowledge and emphasize the essential uniqueness of service management. | ||
| 650 | 1 | 0 |
_aService industries _xManagement. |
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0724/2007032467.html |
| 942 |
_2lcc _cBK |
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| 999 |
_c13372 _d13372 |
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