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008			050330s19uu 000 0 eng d
010			_a9831888
020			_a0814470289
040			_cTUPM
050			_aHF 5415.5 _bB48 1999
245	0	0	_aBest practices in customer service / _cedited by Ron Zemke and John A. Woods.
250			_a1st. ed.
260			_aNew York : _bHRD Press Amherst/American Management Association, _c1999.
300			_axvii, 414p. : _billus. ; _c28cm.
500			_aIncludes appendices and directory of contributors.
521	2		_aProfessional
650	1	0	_aCustomer services. _2sears
700	1		_aWoods, John A., ed.
700	1		_aZemke, Ron, ed.
942			_2lcc _cBK
999			_c16737 _d16737