| 000 | 00930cam a22002654a 4500 | ||
|---|---|---|---|
| 001 | 5AC3B8B693714FF5AE98700E651E8C3F | ||
| 003 | OSt | ||
| 005 | 20240705160636.0 | ||
| 008 | 990928s2000 nyua b 001 0 eng | ||
| 010 | _a 99049972 | ||
| 020 | _a0766814157 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 |
_aTX 911.3 C8 _bF67 2000 |
|
| 082 | 0 |
_a647.94/068// _221 |
|
| 100 | 1 |
_aFord, Robert C. _q(Robert Clayton), _d1945- |
|
| 245 | 0 | 0 |
_aManaging the guest experience in hospitality / _cRobert C. Ford, Cherrill P. Heaton. |
| 260 |
_aAlbany, NY : _bDelmar/Thomson Learning, _cc2000. |
||
| 300 |
_axxiv, 432 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 1 | 0 |
_aHospitality industry _xCustomer services. |
| 700 | 1 | _aHeaton, Cherrill P. | |
| 942 |
_2lcc _cBK |
||
| 999 |
_c25013 _d25013 |
||