000			02707ntm a2200313 i 4500
003			OSt
005			20240307163831.0
008			240307s2023 |||a|||| abm| 00| 0 eng d
040			_aTUPM _beng _cTUPM _erda
050			_aBTH QA 76 _bC78 2023
100	1		_aCruz, Kurt Dominic S.
245	1	0	_aLAHI Creations : _bDevelopment of Chatbot Tool for E-Commerce Platform / _cKurt Dominic S. Cruz, Jhan Paul G. Lacsamana, Jay-Vee G. Mendoza, Fritz Jherald R. Sevilla.
264			_aManila : _bTechnological University of the Philippines, _c2023.
300			_aix, 106 pages : _billustrations ; _c29 cm. + _e1 CD-ROM (4 3/4 in.)
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
500			_aThesis (Undergraduate)
502			_aCollege of Science -- _bBachelor of Science in Computer Science, _cTechnological University of the Philippines, _d2023.
504			_aIncludes bibliographical references.
520	3		_aThis study focused on the development of a chatbot within the e-commerce platform of LAHI Creations, a unique brand operating in the digital market. The aim of the research was to improve user experience, customer engagement, and support by developing a chatbot suited to LAHI Creations' specific needs and goals. The study began by examining the current difficulties that customers of LAHI Creations are facing, such as the restricted options for support, difficulty in finding information, and the impersonal interactions. It aimed to improve client retention, hasten order processing, and promote brand loyalty by overcoming these challenges through the development of chatbots. The development process included the design and implementation of a chatbot with functionalities such as real-time customer support, personalized product recommendations, and optimized order processing. The chatbot was designed to be aligned with LAHI Creations' brand personality and values, ensuring a consistent and engaging user experience. Throughout the project, the researchers applied the Waterfall methodology. Compatibility and usability tests were carried out and the project was evaluated by IT experts and users of the e-commerce platform. The results showed that the tool is usable, having received a grand weighted average of 3.58 described as "Highly Acceptable" from 20 respondents which means the developed tool improved the user experience in using e-commerce platforms.--Author's Abstract.
650			_aElectronic commerce _xComputer programs.
650			_aLAHI Creations.
700	1		_aLacsamana, Jhan Paul G.
700	1		_aMendoza, Jay-Vee G.
700	1		_aSevilla, Fritz Jherald R.
942			_2lcc _cBTH COS _n0
999			_c28561 _d28561