| 000 | 01856nam a22002897a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20241108141835.0 | ||
| 008 | 241108b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9786214270873 | ||
| 040 |
_aTUPM _beng _c- _d- _erda |
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| 050 |
_aFIL TX 911.3 _bM37 2021 |
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| 100 | _aMartin, Matt | ||
| 245 |
_aTotal quality management for tourism and hospitality / _bMatt Martin |
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| 264 |
_a Intramuros, Manila : _bUnlimited Books Library Services & Publishing, _cc2021. |
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| 300 |
_axvi, 388 pages : _bgraphs ; _c25 cm |
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| 336 |
_2rdacontent _atext |
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| 337 |
_2rdamedia _aunmediated |
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| 338 |
_2rdacarrier _avolume |
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| 504 | _aIncludes appendices, bibliographical references and glossary | ||
| 505 | _a note Chapter 1: Introduction To Quality In Hospitality Industry -- Chapter 2: Fundamentals Of Quality Management -- Chapter 3: Customer Satisfaction And Employee Involvement -- Chapter 4: Continuous Process Management -- Chapter 5: Supplier Partnership And Performance Measures -- Chapter 6: Seven Tools Of Quality -- Chapter 7: Statistical Fundamentals -- Chapter 8: Control Charts For Variables -- Chapter 9: Control Charts For Attributes -- Chapter 10: Six Sigma Principles -- Chapter 11: New Seven Management Tools -- Chapter 12: Benchmarking -- Chapter 13: Quality Function Development (QFD) -- Chapter 14: Taguchi Quality Loss Function -- Chapter 15: Productive Maintenance -- Chapter 16: Failure Mode And Effective Analysis (FMEA) -- Chapter 17: ISO 9000 -- Chapter 18: Advanced Topic Double Sampling Technique | ||
| 650 |
_aHospitality industry _xManagement |
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| 650 |
_aHospitality industry _xCustomer services |
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| 650 |
_aHospitality industry _xQuality control |
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| 650 |
_aHospitality industry _vCase studies _xManagement |
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| 650 |
_aHospitality industry _vCase studies _xCustomer services |
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| 942 |
_2lcc _cBK _n0 |
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| 999 |
_c29037 _d29037 |
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