000 03031nam a22003137a 4500
003 OSt
005 20250711151200.0
008 250710b |||||||| |||| 00| 0 eng d
040 _aTUPM
_bEnglish
_cTUPM
_dTUPM
_erda
050 _aBTH T 58.5
_bB38 2025
100 _aBataan, John Raymond D.
_eauthor
245 _aAuxilliary service ticketing system with inventory management for tup/
_cJohn Raymond D. Bataan, David John Alexander R. Duran, James Gabriel H. Japson, and Benedict Christian R. Santos.--
260 _aManila:
_bTechnological University of the Philippines,
_c2025.
300 _axi, 150pages:
_c29cm.
336 _2rdacontent
337 _2rdamedia
338 _2rdacarrier
500 _aBachelor's thesis
502 _aCollege of Science.--
_bBachelor of science in information technology:
_cTechnological University of the Philippines,
_d2025.
504 _aIncludes bibliographic references and index.
520 _aThe Auxiliary Service Ticketing System with Inventory Management for TUP is a responsive web-based application developed to replace the manual, paper-based processes and slow communication methods used by the Auxiliary Services Office of the Technological University of the Philippines (TUP) – Manila. The office has been facing issues such as delayed response times, unorganized workflows, and difficulty in tracking resources. With the new system in place, these problems were addressed by streamlining the submission, monitoring, and approval of service requests, while also providing an integrated inventory feature for real-time tracking of materials. The system allows faculty, deans, and other college personnel to easily report issues, set priorities based on urgency, and monitor the status of their requests. It also centralizes inventory control to help prevent material shortages and delays. The system was evaluated based on ISO 25010 software quality standards to ensure high quality, with a focus on usability and compatibility across various devices. The evaluation results yielded a grand weighted mean of 3.73, which falls under the "Highly Acceptable" category. This indicates strong performance in terms of functional suitability, reliability, maintainability, security, and user satisfaction. In summary, this research effectively addressed the limitations of the previous manual system by transitioning to a digital approach for ticket and inventory management. This change led to better communication, improved task assignment, and enhanced resource tracking. Furthermore, the system's modular and scalable architecture positions it well to meet the future needs of the university, providing a solid foundation for a more efficient and responsive service delivery.
650 _aInventory system
650 _aWeb-based application
650 _aAuxiliary
700 _aDuran, David John Alexander R.
_eauthor
700 _aJapson, James Gabriel H.
_eauthor
700 _aSantos, Benedict Christian R.
_eauthor
942 _2lcc
_cBTH COS
_n0
999 _c30249
_d30249