000			03213nam a22003137a 4500
003			OSt
005			20250715164533.0
008			250715b |||||||| |||| 00| 0 eng d
040			_aTUPM _bEnglish _cTUPM _dTUPM _erda
050			_aBTH T 58.5 _bB35 2025
100			_aBalmedina Jr., Manny D. _eauthor
245			_aDevelopment of a web-based service request management system for university information technology center/ _cManny D. Balmedina Jr., Dindo B. Rebulado Jr., Joela Christ O. Regala, and Marielle H. Verdaluza.--
260			_aManila: _bTechnological University of the Philippines, _c2025.
300			_ax, 139pages: _c29cm.
336			_2rdacontent
337			_2rdamedia
338			_2rdacarrier
500			_aBachelor's thesis
502			_aCollege Of Science.-- _bBachelor of science in information technology: _cTechnological University of the Philippines, _d2025.
504			_aIncludes bibliographic references and index.
520			_aThis study aimed to develop a Web-Based Service Request Management System for the University Information Technology Center (UITC) at the Technological University of the Philippines. The system addresses inefficiencies in the current manual, paper-based process that results in delays, miscommunications, and lack of transparency in handling IT service requests. The purpose of the project is to streamline service request management, enhance communication between UITC and the university community, and improve overall service delivery efficiency. The system was developed using Agile methodology and incorporates key technologies including PHP with Laravel framework, MySQL, HTML, CSS, Bootstrap, JavaScript, and Google API. Core functionalities include service request submission and tracking, UITC staff management, real-time notifications, analytics dashboard, chatbot integration, report generation, schedule management, and customer satisfaction surveys. Service requests are categorized into Simple Tasks (3 days), Complex Transactions (7 days), and Highly Technical Transactions (20 days) to facilitate proper workload management. The system was evaluated by 50 purposely selected respondents including students, faculty, staff, and IT professionals using ISO 25010 software quality metrics. Results showed the system achieved a grand weighted mean rating of 3.78, interpreted as "Highly Acceptable" across all evaluation criteria, with Security scoring highest at 3.83. The system successfully demonstrates improved efficiency, transparency, and accessibility in managing IT service requests, aligning with the university's strategic goal of modernizing university systems and efficient resource management. The implementation of this web-based solution transforms UITC's service delivery from a manual, paper-intensive process to a digital, transparent, and accountable system that significantly enhances operational efficiency and user satisfaction.
650			_aManagement system
650			_aPaper-based
650			_aTransparency
700			_aRebulado Jr., Dindo B. _eauthor
700			_aRegala, Joela Christ O. _eauthor
700			_aVerdaluza, Marielle H. _eauthor
942			_2lcc _cBTH COS _n0
999			_c30374 _d30374