Skilled interpersonal communication : research, theory, and practice /
Hargie, Owen.
Skilled interpersonal communication : research, theory, and practice / by Owen Hargie and David Dickson. - 4th. ed. - London and New York : Routledge, 2004. - xii, 542p. : illus. ; 24.5cm.
Includes bibliography and indices.
Contents: Introduction : the importance of interpersonal skills -- Interpersonal communication : a skill-based model -- Nonverbal communication -- Rewarding and reinforcing -- Questioning -- Reflecting -- Listening -- Explaining -- Self-disclosure -- Set induction and closure -- Assertiveness -- Influence and persuasion -- Negotiating -- Groups and group interaction -- Concluding comments.
0415227208 (pbk.), 0415227194 (hbk.)
2002153984
Interpersonal communication.
Skilled interpersonal communication : research, theory, and practice / by Owen Hargie and David Dickson. - 4th. ed. - London and New York : Routledge, 2004. - xii, 542p. : illus. ; 24.5cm.
Includes bibliography and indices.
Contents: Introduction : the importance of interpersonal skills -- Interpersonal communication : a skill-based model -- Nonverbal communication -- Rewarding and reinforcing -- Questioning -- Reflecting -- Listening -- Explaining -- Self-disclosure -- Set induction and closure -- Assertiveness -- Influence and persuasion -- Negotiating -- Groups and group interaction -- Concluding comments.
0415227208 (pbk.), 0415227194 (hbk.)
2002153984
Interpersonal communication.