Dealing with difficult people : fast, effective strategies for handling problem people /
Lilley, Roy C.,
Dealing with difficult people : fast, effective strategies for handling problem people / Roy Lilley. - 4th Edition. - ix, 160 pages ; 20 cm. - Creating success .
Revised edition of the author's Dealing with difficult people, 2016.
Includes bibliographical references.
A short course in human relations -- The seven classic difficult types -- Dealing with difficult bosses -- Dealing with difficult colleagues -- Dealing with difficult staff -- Massaging the egoist -- Handling aggressive people -- Dealing with laziness -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Morale and attitude -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaint s: we love them -- E-difficult@yourplace -- Social networking -- If things don¿t change they'll stay the same -- A fast-track guide to conflict and how to handle it -- And, finally, finally-- -- Further reading -- References.
Psychology, Industrial.
Interpersonal conflict.
Problem employees.
HF 5548.8 / L55 2019
Dealing with difficult people : fast, effective strategies for handling problem people / Roy Lilley. - 4th Edition. - ix, 160 pages ; 20 cm. - Creating success .
Revised edition of the author's Dealing with difficult people, 2016.
Includes bibliographical references.
A short course in human relations -- The seven classic difficult types -- Dealing with difficult bosses -- Dealing with difficult colleagues -- Dealing with difficult staff -- Massaging the egoist -- Handling aggressive people -- Dealing with laziness -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Morale and attitude -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaint s: we love them -- E-difficult@yourplace -- Social networking -- If things don¿t change they'll stay the same -- A fast-track guide to conflict and how to handle it -- And, finally, finally-- -- Further reading -- References.
Psychology, Industrial.
Interpersonal conflict.
Problem employees.
HF 5548.8 / L55 2019