Dealing with difficult people : fast, effective strategies for handling problem people / Roy Lilley.

Revised edition of the author's Dealing with difficult people, 2016.

Includes bibliographical references.

A short course in human relations -- The seven classic difficult types -- Dealing with difficult bosses -- Dealing with difficult colleagues -- Dealing with difficult staff -- Massaging the egoist -- Handling aggressive people -- Dealing with laziness -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Morale and attitude -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaint s: we love them -- E-difficult@yourplace -- Social networking -- If things don¿t change they'll stay the same -- A fast-track guide to conflict and how to handle it -- And, finally, finally-- -- Further reading -- References.

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