Normal view MARC view ISBD view

Best practices in customer service / (Record no. 16737)

MARC details
000 -LEADER
fixed length control field	00939nam a2200277 a 4500
001 - CONTROL NUMBER
control field	C5E2D1617C9D4CC694DCE92EBB3D4431
003 - CONTROL NUMBER IDENTIFIER
control field	OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20240729133701.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	050330s19uu 000 0 eng d
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	9831888
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0814470289
040 ## - CATALOGING SOURCE
Transcribing agency	TUPM
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF 5415.5
Item number	B48 1999
245 00 - TITLE STATEMENT
Title	Best practices in customer service /
Statement of responsibility, etc.	edited by Ron Zemke and John A. Woods.
250 ## - EDITION STATEMENT
Edition statement	1st. ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	New York :
Name of publisher, distributor, etc.	HRD Press Amherst/American Management Association,
Date of publication, distribution, etc.	1999.
300 ## - PHYSICAL DESCRIPTION
Extent	xvii, 414p. :
Other physical details	illus. ;
Dimensions	28cm.
500 ## - GENERAL NOTE
General note	Includes appendices and directory of contributors.
521 2# - TARGET AUDIENCE NOTE
Target audience note	Professional
650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services.
Source of heading or term	sears
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Woods, John A., ed.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Zemke, Ron, ed.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Library of Congress Classification
Koha item type	Book

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Shelving location	Date acquired	Source of acquisition	Cost, normal purchase price	Inventory number	Total checkouts	Full call number	Barcode	Date last seen	Cost, replacement price	Price effective from	Koha item type
		Library of Congress Classification			TUP Manila Library	TUP Manila Library	General Circulation Section-GF	02/23/2005	Fund 164	3102.25	26560		HF 5415.5 B48 1999	P00026560	06/05/2023	3102.25	02/23/2005	Book