Total quality management for tourism and hospitality / (Record no. 29037)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01856nam a22002897a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20241108141835.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241108b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9786214270873 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | TUPM |
| Language of cataloging | eng |
| Transcribing agency | - |
| Modifying agency | - |
| Description conventions | rda |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | FIL TX 911.3 |
| Item number | M37 2021 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Martin, Matt |
| 245 ## - TITLE STATEMENT | |
| Title | Total quality management for tourism and hospitality / |
| Remainder of title | Matt Martin |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Intramuros, Manila : |
| Name of producer, publisher, distributor, manufacturer | Unlimited Books Library Services & Publishing, |
| Date of production, publication, distribution, manufacture, or copyright notice | c2021. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 388 pages : |
| Other physical details | graphs ; |
| Dimensions | 25 cm |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | text |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes appendices, bibliographical references and glossary |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | note Chapter 1: Introduction To Quality In Hospitality Industry -- Chapter 2: Fundamentals Of Quality Management -- Chapter 3: Customer Satisfaction And Employee Involvement -- Chapter 4: Continuous Process Management -- Chapter 5: Supplier Partnership And Performance Measures -- Chapter 6: Seven Tools Of Quality -- Chapter 7: Statistical Fundamentals -- Chapter 8: Control Charts For Variables -- Chapter 9: Control Charts For Attributes -- Chapter 10: Six Sigma Principles -- Chapter 11: New Seven Management Tools -- Chapter 12: Benchmarking -- Chapter 13: Quality Function Development (QFD) -- Chapter 14: Taguchi Quality Loss Function -- Chapter 15: Productive Maintenance -- Chapter 16: Failure Mode And Effective Analysis (FMEA) -- Chapter 17: ISO 9000 -- Chapter 18: Advanced Topic Double Sampling Technique |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| General subdivision | Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| General subdivision | Customer services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| General subdivision | Quality control |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| Form subdivision | Case studies |
| General subdivision | Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| Form subdivision | Case studies |
| General subdivision | Customer services |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Book |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Total checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | TUP Manila Library | TUP Manila Library | Filipiniana Section-GF Mezzanine | 07/08/2024 | Serv Enterprises | 780.00 | 34082 | FIL TX 911.3 M37 2021 | P00034082 | 11/08/2024 | 780.00 | 07/08/2024 | Book |