Total quality management for tourism and hospitality / Matt Martin
Material type:
Text Intramuros, Manila : Unlimited Books Library Services & Publishing, c2021Description: xvi, 388 pages : graphs ; 25 cmContent type: - text
- unmediated
- volume
- 9786214270873
- FIL TX 911.3 M37 2021
| Item type | Current library | Shelving location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Book
|
TUP Manila Library | Filipiniana Section-GF Mezzanine | FIL TX 911.3 M37 2021 (Browse shelf(Opens below)) | Available | P00034082 |
Includes appendices, bibliographical references and glossary
note Chapter 1: Introduction To Quality In Hospitality Industry -- Chapter 2: Fundamentals Of Quality Management -- Chapter 3: Customer Satisfaction And Employee Involvement -- Chapter 4: Continuous Process Management -- Chapter 5: Supplier Partnership And Performance Measures -- Chapter 6: Seven Tools Of Quality -- Chapter 7: Statistical Fundamentals -- Chapter 8: Control Charts For Variables -- Chapter 9: Control Charts For Attributes -- Chapter 10: Six Sigma Principles -- Chapter 11: New Seven Management Tools -- Chapter 12: Benchmarking -- Chapter 13: Quality Function Development (QFD) -- Chapter 14: Taguchi Quality Loss Function -- Chapter 15: Productive Maintenance -- Chapter 16: Failure Mode And Effective Analysis (FMEA) -- Chapter 17: ISO 9000 -- Chapter 18: Advanced Topic Double Sampling Technique
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