Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.

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Material type: Text

TextPublication details: New York : AMACOM, c2009.Description: xiv, 256 p. : ill. ; 24 cmISBN:

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Summary: This book provides guidance from the nation's leading authority on measuring and improving the customer experience.

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Holdings
Item type	Current library	Shelving location	Call number	Status	Date due	Barcode
Book	TUP Manila Library	General Circulation Section-GF	HF 5415.5 G67 2009 (Browse shelf(Opens below))	Available		P00029740

Includes bibliographical references and index.

This book provides guidance from the nation's leading authority on measuring and improving the customer experience.

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