Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.

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Material type: Text

TextPublication details: Albany, NY : Delmar/Thomson Learning, c2000.Description: xxiv, 432 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Shelving location	Call number	Status	Date due	Barcode
Book	TUP Manila Library	General Circulation Section-GF	TX 911.3 C8 F67 2000 (Browse shelf(Opens below))	Available		P00025626

Includes bibliographical references and index.

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