Tourist customer service satisfaction : an encounter approach / by Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.

By:

Noe, Francis P, 1939-

Contributor(s):

Material type: Text

TextPublication details: New York : Routledge, 2010.Description: ix, 193 p. ; 24 cmISBN:

9780415578042 (hardback)

Subject(s):

DDC classification:

910.68/8 22

LOC classification:

G155.A1 N58 2010

Summary: Tourist Customer Service Satisfaction, fully explores this relationship by defining the specific kinds of verbal and nonverbal messages needed for successful exchanges, outlining how the service provider ougth to behave and cope in a situation, as well as detailing positive approaches that enhance service provider's role performance.

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Holdings
Item type	Current library	Shelving location	Call number	Status	Date due	Barcode
Book	TUP Manila Library	General Circulation Section-GF	G155 A1 M58 2010 (Browse shelf(Opens below))	Available		P00029684

Includes bibliographical references and index.

Tourist Customer Service Satisfaction, fully explores this relationship by defining the specific kinds of verbal and nonverbal messages needed for successful exchanges, outlining how the service provider ougth to behave and cope in a situation, as well as detailing positive approaches that enhance service provider's role performance.

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