A web-based student services management system for office of student affairs - tup manila/ John Lawrence H. Castillejo, Ishymae P. Colon, John Moises P. Dela Cruz, Andre Vincent S. Gomez, and Marc Allen V. Pasion.--

Bachelor's thesis

College of Science.-- Bachelor of science in information technology: Technological University of the Philippines, 2025.

Includes bibliographic references and index.

The Web-Based Student Services Management System for the Office of Student Affairs (OSA)
at the Technological University of the Philippines Manila is a responsive PHP-MySQL
application developed to replace the slow, purely manual workflows, such as long queues,
handwritten logbooks, and scattered email follow-ups, that previously hampered ID validation,
new ID requests, and sticker monitoring. By shifting these services to an online portal, students
now upload Certificates of Registration, file ID applications, and monitor real-time status
updates, while OSA staff handle approvals, sticker distribution, inventory alerts for blank cards,
and report generation from a role-based dashboard with automated email notifications. Built
through agile sprints and assessed against ISO 25010 quality attributes, the platform earned
Highly Acceptable weighted means in Security (3.55), Compatibility (3.50), and Performance
Efficiency (3.41), producing a grand weight mean of 3.43 deeming the system Highly
Acceptable overall. Compatibility tests confirmed seamless operation across major browsers
and both mobile and desktop devices, and usability evaluations showed that the users could
learn the interface quickly and finish tasks without guidance. In summary, digitizing OSA
services has slashed processing time, reduced clerical errors, and vastly improved transparency,
while the system’s modular, secure, and scalable architecture positions the university for faster,
greener, and more student-centric service delivery in the years ahead.