Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
Material type:
TextPublication details: New York : AMACOM, c2009.Description: xiv, 256 p. : ill. ; 24 cmISBN: - 0814413331
- 9780814413333
- 658.8/12 22
- HF 5415.5 G672 2009
| Item type | Current library | Shelving location | Call number | Status | Date due | Barcode |
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TUP Manila Library | General Circulation Section-GF | HF 5415.5 G67 2009 (Browse shelf(Opens below)) | Available | P00029740 |
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| HF 5415.5 G35 2012 The Apple experience : secrets to building insanely great customer loyalty / | HF 5415.5 G35 2012 The Apple experience : secrets to building insanely great customer loyalty / | HF 5415.5 G35 2012 The Apple experience : secrets to building insanely great customer loyalty / | HF 5415.5 G67 2009 Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / | HF 5415.5 M85 2016 Customer relationship management / | HF 5415.5 O58 2001 Customer service excellence : participant's guide. | HF 5415.5 S47 2018 Service operations management / |
Includes bibliographical references and index.
This book provides guidance from the nation's leading authority on measuring and improving the customer experience.
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