Best practices in customer service / edited by Ron Zemke and John A. Woods.
Material type:
TextPublication details: New York : HRD Press Amherst/American Management Association, 1999.Edition: 1st. edDescription: xvii, 414p. : illus. ; 28cmISBN: - 0814470289
- HF 5415.5 B48 1999
| Item type | Current library | Shelving location | Call number | Status | Date due | Barcode |
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TUP Manila Library | General Circulation Section-GF | HF 5415.5 B48 1999 (Browse shelf(Opens below)) | Available | P00026560 |
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| HF 5415.33 U66 C65 2007 Consumer behavior : building marketing strategy / | HF 5415.335 D44 2012 UX best practices : how to achieve more impact with user experience / | HF 5415.335 D44 2012 UX best practices : how to achieve more impact with user experience / | HF 5415.5 B48 1999 Best practices in customer service / | HF 5415.5 C76 2015 CRM Automation / | HF 5415.5 G35 2012 The Apple experience : secrets to building insanely great customer loyalty / | HF 5415.5 G35 2012 The Apple experience : secrets to building insanely great customer loyalty / |
Includes appendices and directory of contributors.
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