Total quality management for tourism and hospitality / Matt Martin

By:

Martin, Matt

Material type: Text

Text Intramuros, Manila : Unlimited Books Library Services & Publishing, c2021Description: xvi, 388 pages : graphs ; 25 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9786214270873

Subject(s):

LOC classification:

FIL TX 911.3 M37 2021

Contents:

note Chapter 1: Introduction To Quality In Hospitality Industry -- Chapter 2: Fundamentals Of Quality Management -- Chapter 3: Customer Satisfaction And Employee Involvement -- Chapter 4: Continuous Process Management -- Chapter 5: Supplier Partnership And Performance Measures -- Chapter 6: Seven Tools Of Quality -- Chapter 7: Statistical Fundamentals -- Chapter 8: Control Charts For Variables -- Chapter 9: Control Charts For Attributes -- Chapter 10: Six Sigma Principles -- Chapter 11: New Seven Management Tools -- Chapter 12: Benchmarking -- Chapter 13: Quality Function Development (QFD) -- Chapter 14: Taguchi Quality Loss Function -- Chapter 15: Productive Maintenance -- Chapter 16: Failure Mode And Effective Analysis (FMEA) -- Chapter 17: ISO 9000 -- Chapter 18: Advanced Topic Double Sampling Technique

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Holdings
Item type	Current library	Shelving location	Call number	Status	Date due	Barcode
Book	TUP Manila Library	Filipiniana Section-GF Mezzanine	FIL TX 911.3 M37 2021 (Browse shelf(Opens below))	Available		P00034082

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Previous	FIL TX 911.3 K49 2017 Key Concepts in Hospitality Management /	FIL TX 911.3 M27 2016 Food Service Management in the Philippines /	FIL TX 911.3 M27 2025 Operations Management in Tourism and Hospitality Industry/	FIL TX 911.3 M37 2021 Total quality management for tourism and hospitality / Matt Martin	FIL TX 911.3 M37 2022 Entrepreneurship in tourism and hospitality /	FIL TX 911.3 M43 2016 Hotel and Resort Front Office Management /	FIL TX 911.3 M43 2016 Hotel and Resort Front Office Management /	Next

Includes appendices, bibliographical references and glossary

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