Dealing with difficult people : fast, effective strategies for handling problem people / Roy Lilley.
Material type:
TextSeries: Creating successPublisher: New York : Kogan Page Ltd, [2019]Edition: 4th EditionDescription: ix, 160 pages ; 20 cmContent type: - text
- computer
- online resource
- HF 5548.8 L55 2019
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TUP Manila Library | General Circulation Section-GF | HF 5548.8 L55 2019 (Browse shelf(Opens below)) | c.1 | Available | P00033394 |
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| HF 5548.8 K67 1991 The human side of organizations / | HF 5548.8 L36 2019 Human relations : strategies for success / | HF 5548.8 L54 2022 Dealing with difficult people : fast, effective strategies for handling problem people / | HF 5548.8 L55 2019 Dealing with difficult people : fast, effective strategies for handling problem people / | HF 5548.8 M83 1987 Psychology applied to work : an introduction to industrial and organizational psychology / | HF 5548.8 M83 1987 Psychology applied to work : an introduction to industrial and organizational psychology / | HF 5548.8 S33 1982 Psychology and industry today : an introduction to industrial and organizational psychology / |
Revised edition of the author's Dealing with difficult people, 2016.
Includes bibliographical references.
A short course in human relations -- The seven classic difficult types -- Dealing with difficult bosses -- Dealing with difficult colleagues -- Dealing with difficult staff -- Massaging the egoist -- Handling aggressive people -- Dealing with laziness -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Morale and attitude -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaint s: we love them -- E-difficult@yourplace -- Social networking -- If things don¿t change they'll stay the same -- A fast-track guide to conflict and how to handle it -- And, finally, finally-- -- Further reading -- References.
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